Privacy

/ Privacy Notice

This is the privacy notice of Izon Science Ltd and its subsidiaries. In this document, “we”, “our”, or “us” refer to Izon Science Ltd and its subsidiaries.

We are company number 1578665 registered in New Zealand.

Our registered office is at 8c Homersham Place, Burnside, Christchurch, New Zealand, 8053.

Introduction

1

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

3

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

4

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org

7

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Specific uses of information you provide to us

5.

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Shopify. That page may be branded to look like a page on our website, but it is not controlled by us.

6.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

7.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

8.

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.We use cookies in the following ways:

8.1

to track how you use our website

8.2

to record whether you have seen specific messages we display on our website

8.3

to keep you signed into our site

8.4

to record your answers to surveys and questionnaires on our site while you complete them

8.5

to record the conversation thread during a live chat with our support team

9.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

11.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

12.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

13.

Data may be processed outside the European Union

Our websites are hosted in New Zealand.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.For example, some of the software our website uses may have been developed in the United States of America or in Australia.

Access to your own information

14.

Access to your personal information

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

14.1

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

14.2

To obtain a copy of any information that is not provided on our website you may send us a request at [email protected].

14.3

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

15.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at [email protected].
This may limit the service we can provide to you.

16.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

17.

Use of site by children

17.1

We do not sell products or provide services for purchase by children, nor do we market to children.

17.2

If you are under 18. you may use our website only with consent from a parent or guardian

18.

How you can complain

18.1

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is [email protected].

18.2

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

18.3

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

19.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

19.1

to provide you with the services you have requested;

19.2

to comply with other law, including for the period demanded by our tax authorities;

19.3

to support a claim or defence in court.

20.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.

21.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.